Terms and Conditions
1. General
By booking an appointment through our website, you agree to these terms and conditions.
The consultation services are provided by certified eye doctors at Sanjeevan for Perfect Eyesight.
The consultation is advisory in nature, and any medical recommendations should be discussed further with your healthcare provider.
2. Booking and Payments
All appointments must be booked in advance.
Payments for consultations are made at the time of booking and must be completed before the appointment can be confirmed.
The pricing for consultations is as displayed at the time of booking. Any additional charges, such as for tests, supplements, or any other product or service, will be communicated separately.
3. Consultation Policy
The consultation will be conducted online/in-clinic as per your selection. You are responsible for providing accurate information regarding your eye condition, medical history, and any other related details.
The doctor will advise further tests or treatments, which are not included in the consultation fee.
4. Appointment Rescheduling
You may reschedule your appointment without any penalty but it should be informed one/two days in advance.
5. No Show Policy
If you fail to attend the scheduled consultation without prior notice or with notice, no refunds will be issued.
You can cancel your appointment as well, but no refunds will be issued.
6. Disclaimer
Our eye doctors provide professional advice based on the information provided by you.
However, the consultation does not replace comprehensive medical examination or treatment.
We are not liable for any outcomes arising from the information or advice provided during the consultation, including any delay in follow-up treatment.
7. Privacy and Data Protection
All personal and medical information shared during the booking process and consultation will be kept confidential in accordance with our Privacy Policy We take measures to ensure that your data is secure, and it will not be shared with third parties without your consent, except as required by law.
8. Liability
We are not liable for any damages, injuries, or losses that occur as a result of using the consultation services, except in cases of gross negligence or willful misconduct by the doctor.
Any actions taken based on the advice provided during the consultation are at your own risk.
9. Force Majeure
We will not be held responsible for cancellations or delays caused by events outside our control, such as natural disasters, internet outages, or government restrictions. In such cases, we will work with you to reschedule your consultation.
10. Modifications to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be updated on the website, and continued use of the services after changes are made will signify your agreement to the new terms.
11. Communication
All communication regarding appointments, cancellations, or rescheduling must be made through our official channels (email: info@sanjeevan.in and/or phone: +91 9324240702)
12. Intellectual Property
All materials provided during the consultation, including but not limited to educational content, treatment plans, and reports, are the intellectual property of Sanjeevan for Perfect Eyesight. You may not copy, distribute, or reproduce these materials without prior written permission.
13. Children’s Consultations
For consultations involving children under 18 years of age, a parent or legal guardian must be present during the consultation and give consent for treatment or further recommendations.
14. User Responsibilities
You are responsible for maintaining the confidentiality of any access credentials or personal data used to book or manage your appointments. If you suspect that your account has been compromised, it is your responsibility to notify us immediately.
15. Disclosure of Personal Information
We are committed to maintaining the confidentiality of your personal and medical information.
However, in the following circumstances, we may be required to disclose your personal information:
1. Legal Obligations: If required by law or in response to valid legal requests, such as court orders or government regulations.
2. Medical Referrals: With your consent, we may share your medical information with other healthcare professionals, specialists, or diagnostic centers if further tests or treatments are recommended.
3. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support). These providers are bound by confidentiality agreements and cannot use your information for any other purpose.
4. Emergency Situations: In the event of a medical emergency, we may disclose relevant personal or medical information to appropriate health services or emergency responders to ensure your safety and care.
5. Research and Development: If we conduct any medical research or clinical studies using your data, it will only be shared in an anonymized, aggregated format, ensuring that your identity remains confidential.
We will always take reasonable steps to ensure that your data is treated securely and in accordance with our Privacy Policy and relevant data protection laws.